Frequently Asked Questions - Shecca

Placing an Order

 

 

Ordering our products is simple. Just follow these steps:

1. Click the "Add to Cart" button for the product you wish to purchase. The selected product will be added to your cart in the chosen color.

2. Fill out the required information and select your preferred payment method.

3. After clicking the "I have read and accept the sales contract" button, proceed by clicking "Complete Order." Your order is now confirmed!

 

Do I Need to Create an Account to Shop?

Yes, you must become a member to make a purchase. We recommend creating an account to stay updated on special offers and enjoy benefits like easy returns, order tracking, and quick ordering.

 

Managing Your Shopping Cart

Before finalizing your order, you can remove items from your cart by clicking the "Delete" icon (X) in the "My Cart" section. To add new products, simply click "Continue Shopping."

 

Using Your Shopping Cart

In your cart, you can view the total purchase amount, shipping costs, and any applicable discounts. If you have a promotional code, you can apply it in your cart.

 

How Long Are Products Kept in My Cart?

Products will remain in your cart as long as they are in stock. If a product goes out of stock, it will be automatically removed. To receive updates on restocked items, click "Notify When In Stock" and provide your contact information.

 

Are the Products True to the Photos?

Our products are photographed in our own studio as genuine items. The product you receive will be exactly as seen in the image.

 

Order Tracking

You can track your order's status by clicking the "My Orders" button within your account. If you don't have an account, please contact our customer representative for assistance.

 

Defective Products

If you receive a defective or damaged item, we are committed to correcting the issue and preventing its recurrence. You have the right to exchange or request a refund within 7 business days. Once your returned products are received by our company and necessary checks are completed, your exchange or refund will be processed.

 

Missing Products in My Order

We prioritize the safe delivery of your order. When receiving your package from the shipping company, check for any signs of damage such as tearing, crushing, or wetness. If your package arrives damaged or the product is missing, request a damage assessment report from your cargo company and send an email to [email protected] explaining the situation. In the case of missing products, please call our Customer Service Center with your order information and the number of missing products.

 

Shipping Timeframes

For domestic orders, products sent to the courier service will typically reach you within 1-3 business days. However, in some rural areas, delivery may take up to 7 days due to mobile services provided by courier companies. You can check the estimated delivery time using your cargo tracking number on the courier's website.

 

Receiving Your Cargo

To ensure your order's safety, inspect your package when receiving it. Check for any signs of damage, such as openings, tears, crushes, or wetness. If your package is damaged, report the issue to the courier authorities and request a damage assessment report within 7 business days.

 

Branch Delivery

You can choose to pick up your shipment from a branch by contacting the courier company with your cargo tracking number.

 

Order Consolidation

Each order is considered a separate shipment. Orders placed at different times may not be delivered together. If you wish to consolidate orders, please contact our customer service for assistance.